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Why Simplifying Isn’t Always The Best Answer to Complexity

Guest Aaron Rinehard argues that in an increasingly complex world, simplifying isn’t always the best way for leadership teams to deal with complexity. »

Congrats! You’ve been asked to set up a comms function – now what?

Chiefs of staff in just about every organization play a role in executive communications, but what if you're asked to set it up a comms team from scratch? »

Is Your Exec Managing Too Many Direct Reports?

Is your exec managing too many direct reports? How would you know? Explore some different approaches to span of control. »

What Do Phases of Matter Have To Do With The Chief of Staff’s Role in Leading Change?

External or internal pressure drives change, but people do their jobs in a current state. How can you map the transition and most effectively lead change? »

Playing Chess, Not Checkers: Intuit’s Brad Smith on the Value of a Chief of Staff Role

You've heard me talk about the chief of staff role, but what about the CEO's perspective on the value it can bring? I interview Intuit's Chairman and former CEO, Brad Smith. »

The Sound of Silence: Do Silent Meetings Work?

Seems like every week you hear about another organization who uses so-called “silent meetings,” but do they work? »

I Want to Be a Chief of Staff: Do I Need a PMP?

Do you need a PMP cert to be a useful chief of staff? Probably not, but you're better off being able to know and apply some of the content, however you acquire it. »

Why It Makes Sense to Think About Your Replacement From Day 1

It makes sense to think about your chief of staff replacement from Day 1. Here's why. »

Quick Video Tip: Hiring a CoS to manage your conflict aversion is not ideal. Instead, get better at proactively managing conflict

Quick Video Tip: Hiring a CoS to manage your conflict aversion is not ideal. Instead, get better at proactively managing conflict

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Quick Video Tip: Hiring a CoS because your peers are doing it is a recipe for disaster

For more specific tips on identifying areas your CoS can add value, see post for Chiefs of Staff, on role clarity. »